![]() If the item is found to be faulty due to manufacturers fault, you will be furnished with a repair, exchange, or refund (as determined by the Manufacturer under the guidelines of the Australian Consumer Law). We, Baby Direct and the Manufacturer, reserve the right to inspect the unit, and may need you to send the item to the Manufacturer. If you believe an item you have purchased from Baby Direct is faulty, we will need to contact the Manufacturer for assessment to determine whether or not you are entitled to an exchange, refund or repair. Products described as 'Special Order' or items not usually stocked are not eligible to be cancelled. After an order, or part thereof, has been dispatched, please refer to the 1. Only if your order will not dispatch by the estimated shipping date will a request for refund be considered at our discretion.
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